L1 · Starter

ITSMIncidents, changes, requests HelpdeskSupport and self-service portal KnowledgeArticles, FAQ and regulations

L2 · Growth

CMDBAssets, CIs and infrastructure IDMAccess, roles and onboarding CRMCustomers and sales pipeline SupplierVendors and contracts

L3 · Enterprise

SecurityVulnerabilities and compliance ReleaseReleases across environments CSIImprovement and IT budget ProjectProjects and milestones CapacityPerformance and forecasting

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