Email & chats
Requests get lost in emails and messengers — with no status, history or owner.
ITIL Stack Platform
Transform IT into a growth enginefor your business
Tickets in email, shadow IT, duplicate assets, lost permissions — chaos is born in every system. BeaverFlow consolidates it into a single source of truth and maps it to ITIL 4 products and practices — turning chaos into order, and order into business growth.
12ITIL stack products
14ITIL 4 practices
6roles in one window
Sources of chaos
Disorder is born in every system
Dozens of tools, manual work and scattered data — each of them adds its share of chaos every day.
Excel sheets
Server and software registries become outdated the day they're created and diverge between teams.
Shadow IT
Systems and subscriptions that neither IT nor security knows about.
Missed deadlines
SLA breaches are discovered after the fact, when escalation is already happening.
Duplicate & orphan CIs
Configuration items are duplicated and lose owners — the graph never converges.
Unknown permissions
Who has access to what and why — discovered only when an incident occurs.
Unapproved edits
Releases and changes outside the process regularly bring down production.
Ownerless vulnerabilities
Found vulnerabilities sit for months — unclear whose they are or how critical.
Collection point
Signals from all systems converge into one normalised source of truth.
BeaverFlow products connect directly to your systems: Discovery collects data, connectors normalise it into a unified form, and deduplication removes noise. Deep integration between components ensures every signal reaches the right ITIL product and practice automatically — no extra steps.
- 01Collect from everywhere
- 02Normalise
- 03Single source
- ★Products & practices
BeaverFlow ITIL Stack
Chaos lands in specific BeaverFlow products
Each product takes its class of entities and brings order to it — on a shared source of truth.
ITSM
Manages incidents, problems, changes and service requests in a unified process.
HelpdeskUser and customer support: ticket intake and self-service portal.
CMDBAsset and configuration database — CI model, relationships, monitoring and infrastructure events.
IDMEmployees, roles and access rights; onboarding and offboarding with privilege control.
CRMCustomers, leads, deals and sales manager activities in one place.
CSIContinual service improvement, risk management and IT budgeting.
SecuritySecurity incidents, vulnerability management, policies and compliance reporting.
ReleaseRelease management and controlled change deployment across environments.
SupplierVendor evaluation, contract management and vendor SLAs.
ProjectProjects, milestones, tasks and project risks with transparent status.
CapacityResource and performance metrics, thresholds, forecasts and capacity planning.
KnowledgeKnowledge base: articles, regulations and FAQ for teams and users.
ITIL 4 Practices
Ordered and mapped to practices
Product data is distributed across key ITIL 4 practices — each entity ends up exactly where it belongs.
- Service Desk
The single point of contact between users and IT: intake, registration and routing of requests. Employees come to one place — Service Desk distributes requests to the right specialists, tracks status and ensures SLA compliance.
- Incident Management
Restores normal service operation as quickly as possible after a failure.
- Request Management
Handles standard requests — access, equipment, software — through predictable procedures.
- Problem Management
Finds and eliminates root causes of recurring incidents.
- Change Management
Guides changes through risk assessment and approval.
- Service Level Management
Agrees, measures and monitors SLA targets and reports on them regularly.
- IT Asset Management
Tracks IT assets throughout their lifecycle — from procurement to disposal.
- Configuration Management
Maintains an accurate model of configuration items and their relationships. Every CI — server, application, contract — is stored with attributes, change history and dependencies, enabling fast impact assessment for incidents and changes.
- Knowledge Management
Captures, stores and reuses knowledge so teams solve problems faster.
- Service Catalogue Management
Maintains a unified catalogue of available services with terms and ordering options.
- Monitoring & Event Management
Observes the health of services and infrastructure, filters events and escalates significant ones.
- Availability Management
Ensures the required availability of services through design, measurement and improvement.
- Release Management
Plans and controls the release of changes across environments.
- Capacity & Performance Management
Ensures sufficient resources and performance for current and future demand.
Who it's for
Every role sees exactly what it needs — nothing more
CEO / Executive
No need to gather reports from different departments — everything important is already in one place. Sees where the company is losing money, where it is growing, and where a decision is needed right now.
CTO / IT Director
Knows the state of every system before an incident occurs. Spots bottlenecks, team load and changes — without extra meetings.
IT Engineer
All assigned tickets in one queue with clear priority. No need to switch between systems — infrastructure, access rights and tasks are all in one place.
Sales Manager
Clients no longer get lost in email and spreadsheets. Full interaction history, deal status and next steps — in one window, always at hand.
Employee
Submitted a request — and can immediately see what stage it is at. No need to message colleagues asking for updates — the status updates automatically.
Client
No waiting for email replies or calling support when it is not necessary. Everything is resolved through a personal portal — quickly and transparently.
Results
IT order turns into business growth
When system chaos becomes managed order, that order starts delivering results: fewer losses, faster changes and higher customer trust.
Fewer outages
Faster recovery, higher availability — no business losses from downtime.
Data-driven decisions
Transparency and predictability instead of guesswork.
Lower costs
Less manual work, optimised resources and licences.
Faster changes
Shorter time-to-market, releases without fear of breaking production.
Business growth
Happy customers and teams, confident scaling.
Get started
Ready to bring order to IT?
Start a free trial right now — or request a presentation so we can tailor the solution to your needs.
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