BeaverFlow Supplier
Vendor relationships under control
IT organisations typically manage ten to fifty vendor relationships — contracts spread across email inboxes, SLA reports in separate spreadsheets, review meetings with no shared history, and invoices that nobody can link back to delivered value. The supplier portfolio is managed reactively, if at all.
BeaverFlow Supplier consolidates every vendor relationship into a single managed repository. Contracts are stored with full metadata: value, duration, renewal date, service scope, and responsible owner. Renewal alerts surface weeks before deadlines — not the day after a contract auto-renews.
SLA tracking against contracted terms happens automatically. Uptime, response times, resolution targets, and penalty thresholds are configured once. Monthly performance data flows in from incident records and integration feeds. Variance from contracted levels is visible without anyone manually pulling reports.
Vendor evaluation scoring gives procurement and IT management a structured review cadence. Each supplier is rated on defined criteria — technical performance, responsiveness, commercial relationship, strategic fit. Scores trend over time, making renewal and replacement decisions evidence-based rather than opinion-based.
Incident attribution links every outage or service degradation to the responsible vendor. Over time, patterns emerge: which suppliers generate the most incidents, which have the most SLA misses, which are improving and which are declining. That data transforms supplier reviews from formalities into management tools.
Contract Registry
All contracts with dates, values, renewal alerts, owner and attached documents in one place.
Supplier SLA Tracking
Measure vendor performance against contracted SLAs — data fed from incident records automatically.
Vendor Evaluation
Periodic scorecard reviews with configurable criteria, ratings and multi-period trend views.
Incident Attribution
Link incidents and outages to the vendor responsible — build evidence for performance conversations.
Renewal Alerts
Configurable advance notice alerts — contracts surface weeks before auto-renewal deadlines.
Spend Visibility
Track contract value and actual spend per vendor, per category and per business unit.
Vendor Contact Directory
Key account managers, escalation contacts and support channels per vendor — always current.
Document Management
Store and version contracts, SLA schedules, amendments and correspondence against each supplier.
Supplier Risk Register
Assess and track concentration risk, single-source dependencies and geopolitical exposure.
Performance Dashboards
Aggregate SLA performance, incident volume and satisfaction scores per vendor over time.
Onboarding Checklist
Structured supplier onboarding with NDA, security questionnaire and due diligence task tracking.
Benchmark Comparisons
Compare supplier performance against peer vendors on shared service categories.
Procurement team managing 20+ IT vendor contracts with renewal alerts and performance data
IT manager demonstrating SLA compliance failures to a cloud provider with structured evidence
Finance team reviewing vendor spend and upcoming renewal calendar in a single dashboard
Legal team tracking contract amendments and obligations across the supplier portfolio
IT director preparing annual vendor review presentations from structured performance data
Security team conducting due diligence for a new SaaS vendor using structured onboarding checklist
Supplier relationship manager identifying declining vendor performance before contract renewal
Business continuity planning identifying single-source supplier dependencies in the IT portfolio
Incident attribution analysis showing which vendors generated the most service disruptions last quarter
New IT manager inheriting a supplier portfolio with full contract and performance history available from day one