Frequently asked questions

BeaverFlow is an ITIL 4 stack platform that consolidates IT management into a single source of truth. It covers 12 products — from ITSM and CMDB to CRM and Security — all sharing one data model.

Yes. The Trial plan gives you access to all 12 products for 3 months at no cost. No credit card required. Just request a demo and we'll set up your environment within one business day.

Pricing is based on your maturity tier (Starter, Growth, or Enterprise), deployment model (Cloud Shared, Cloud Dedicated, or On-Premise), and team size. Volume discounts apply automatically as your team grows. Annual billing provides additional savings compared to monthly. Use the cost calculator on our Pricing page to get an accurate estimate for your configuration.

Both. BeaverFlow is available as Cloud Shared, Cloud Dedicated, or a fully self-hosted On-Premise installation. The feature set is identical across all deployment models — choose what fits your security and infrastructure requirements.

BeaverFlow provides a full web application that works in any modern browser, plus native desktop clients for Windows and Linux. Mobile apps for iOS and Android are included in all paid plans, so engineers can handle tickets, approve changes and check dashboards from any device.

BeaverFlow connects via REST API, webhooks and pre-built connectors to monitoring tools, Active Directory, LDAP, email and popular communication platforms. A full connector catalogue is available in the documentation.

Yes. The Enterprise (L3) plan supports multi-tenant mode, allowing you to manage several independent companies or business units within a single subscription. Each company gets its own isolated workspace, service catalogue, and CMDB, while sharing the same platform instance. This makes BeaverFlow ideal for managed service providers and holding structures.

Absolutely. BeaverFlow supports multi-team environments with role-based access, separate service catalogues per department and shared CMDB — making it ideal for shared service centres.

Yes. BeaverFlow is designed around ITIL 4 practices and the Service Value System. Each product maps to specific ITIL practices, and the platform supports the four dimensions model out of the box.

All plans include email support. Growth adds priority support with a 4-hour response SLA. Enterprise includes a dedicated customer success manager and 24/7 critical incident support.

The Foundation phase (ticketing + SLA) takes 4–6 weeks. Full ITIL adoption across all 5 phases typically takes 10–12 months, following our structured implementation roadmap.